FAQs

Standard shipping costs

CountryShipping costs
Germany5,90 €
International (EU)14,90 €

Sign-up for our newsletter and you’re first in-line for an exclusive early access before everyone else. That’s all!

As an early access member, you will get an email with your login data on the drop day at 1 pm*. After 1 hour the shop is only open and accessable for early access members. The shop will be open again for everyone at 6 pm*. The limited offer works on a first come – first serve basis. ❤️

*CET (Central European Time).

At the checkout, you can choose between

Apple Pay
Apple Pay
Googlepay
Googlepay
Paypal
Paypal
Klarna
Klarna
Master Card
Master Card
Maestro Card
Maestro Card
Visa Card
Visa Card
  

Once you have completed your order, you will receive an automatically generated email. Please check your spam folder if you haven’t received it. If you still missing write us an email to order@ina-ira-com.

We appreciate you choosing your pieces carefully and checking the size charts before you order.

As our collections are limited, unfortunately a direct exchange of the returned item is not possible. After the package has been returned and checked, the respective credit will be transferred via the chosen method of payment. Afterwards, you can simply order said item again.

If a piece really doesn’t fit you, email order@ina-ira.com, and we will help you! The shipping costs for returns have to be paid by the customer.

Returns are accepted within 10 working days starting from the arrival. All garments must be returned unworn, in a 100% resellable condition, in their original packaging, and with all hangtags still attached.

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