Shipping and Returns

SHIPPING & RETURNS

SHIPPING

HOW LONG IS THE SHIPPING TIME?

This depends on the type of collection. We instantly ship most collections on the first working day after the drop. From then on, it usually takes 3-4 working days to arrive within Germany. The shipping times are just a guideline and depend on 3rd parties and conditions like e.g. the season.

WHICH COUNTRIES ARE YOU SHIPPING TO?

Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

HOW MUCH ARE THE SHIPPING COSTS?

The shipping costs within and outside of Germany equal the processing costs of the logistics provider.

SOMETHING WENT WRONG WITH MY ORDER. WHAT CAN I DO?

We are always there for you. If you need help, write an email to order@ina-ira.com. We do our best to help you with any trouble.

CAN I EXCHANGE PIECES AND SIZES?

We appreciate you choosing your pieces carefully and checking the size charts before you order. As our collections are limited, unfortunately a direct exchange of the returned item is not possible

CAN I SEND BACK MY ORDERS?

If a piece really doesn’t fit you, email order@ina-ira.com, and we will help you! The shipping costs for returns have to be paid by the customer. Returns are accepted within 10 working days starting from the arrival. All garments must be returned unworn, in a 100% resellable condition, in their original packaging, and with all hangtags still attached. After the package has been returned and checked, the respective credit will be transferred via the chosen method of payment.

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